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General Information
www.XXXXXXXXXXXX.com is owned by XXXXXXXXXXXX.
In compliance with article 10 of Law 34/2002, of July 11, on Information Society Services and Electronic Commerce (LSSI), the identifying data of the person responsible for this website are set forth below:
XXXXXXXXXXXX S.L. Calle XXXXXXXXXXXX XXXXXXXXXXXX, XXXXXXXXXXXX (XXXXXXXXXXXX) Tax ID: BXXXXXXXXXXXX
You can contact us in the following ways: Contact phone: XXXXXXXXXXXX Email: XXXXXXXXXXXX@XXXXXXXXXXXX.com
Company registered in the Commercial Registry of XXXXXXXXXXXX, Volume XXXXXXXXXXXX, Book XXXXXXXXXXXX, Folio XXXXXXXXXXXX, Section XXXXXXXXXXXX, Sheet No. XXXXXXXXXXXX, Entry No. XXXXXXXXXXXX, Date: XXXXXXXXXXXX
Hereinafter referred to as XXXXXXXXXXXX
OBJECT AND GENERALITIES
This legal notice aims to establish the General Conditions that regulate access and general use of the website XXXXXXXXXXXX.XXXXXXXXXXXX by all Users and Customers, so access and use thereof necessarily imply submission to and acceptance of the General Conditions included in this Legal Notice.
For this reason, XXXXXXXXXXXX recommends that the user carefully read them each time they want to enter and use the aforementioned website, as they may undergo changes. In this sense, XXXXXXXXXXXX reserves the right to make, at any time and without prior notice, any modification or update of the contents and services, these general conditions of access and use, and, in general, of all elements that integrate the design and configuration of this website.
Through its website www.XXXXXXXXXXXX.XXXXXXXXXXXX, XXXXXXXXXXXX provides information about its products and offers the possibility of purchasing them. Due to the content and purpose of the Website, individuals who wish to benefit from its services must have the status of “Client”, which is acquired by completing the registration form. The condition of Client implies adherence to the Terms of Use in the version published at the time of accessing the Website.
In any case, there are pages of the Website accessible to individuals or legal entities who do not register or initiate a product purchase (hereinafter, “Users”). In this regard, Users who access these parts of the Website agree to be subject to the terms and conditions set forth in these General Conditions, to the extent applicable to them.
XXXXXXXXXXXX wants to inform its Clients and Users that it exclusively targets an audience over 18 years old and that the territory in which it accepts and distributes orders is comprised of the Peninsula (hereinafter, the “Territory”). XXXXXXXXXXXX ships internationally, to the Canary Islands, Ceuta, Melilla, and the Balearic Islands. However, if a user is interested in receiving an item outside the territory, they should contact XXXXXXXXXXXX by calling the contact phone XXXXXXXXXXXX or sending an email to XXXXXXXXXXXX@XXXXXXXXXXXX.com, to discuss their request and subsequently arrange the shipment.
Any query, complaint, or correspondence regarding these Conditions or XXXXXXXXXXXX.XXXXXXXXXXXX should be addressed to the contact details indicated on our contact us page.
PRODUCT INFORMATION
The details of the products available for purchase (including their corresponding price) are specified on XXXXXXXXXXXX.XXXXXXXXXXXX. XXXXXXXXXXXX will take all necessary and reasonable measures to ensure that all details, descriptions, and prices of the products appearing on XXXXXXXXXXXX.XXXXXXXXXXXX are correct. We will try to keep the XXXXXXXXXXXX.XXXXXXXXXXXX store as updated as possible, but the information specified at any given time may not always reflect the exact situation when you place an order.
Transportation will be carried out through the company SEUR, which will provide door-to-door service, always maintaining the product at a controlled temperature.
The delivery time for the peninsula will be between 48 and 72 hours from the order confirmation, depending on the destination. It may take an additional 12 hours in case of re-expedition.
Order confirmation will be instant when payment is made by credit card. Orders placed after 17:00 will be considered placed on the next business day.
However, due to market circumstances and product availability, unwanted delays may occur. In these cases, the delay in delivery, unless manifestly disproportionate or unjustified, will not result in the resolution of the purchase and sale or entail the accrual of compensation or variation of the price.
To resolve any doubts about the transportation and delivery process, the order can be tracked on seur.es – by indicating the order number, or by contacting us.
PRICES
All prices of the products indicated through the website include VAT and any other taxes that may apply. However, these prices do not include the corresponding shipping costs, which are detailed separately.
AVAILABILITY
XXXXXXXXXXXX informs the Client that the number of available units is kept updated with the stock in the warehouse. In no case will XXXXXXXXXXXX intentionally put up for sale more units than it has available.
XXXXXXXXXXXX will do everything possible to please all its Clients in the demand for products. However, on occasions, and due to causes difficult to control by XXXXXXXXXXXX such as human errors or incidents in computer systems, it is possible that the order may be delayed by 24 hours, but the quantity finally served by XXXXXXXXXXXX will be the same as the order placed by the client to meet their needs.
In the event that the product is not available after the order has been placed, the Client will be informed by email or phone of the total or partial cancellation thereof. Partial cancellation of the order due to lack of availability does not entitle the cancellation of the entire order. If as a result of this cancellation, the customer wishes to return the delivered product, they must follow what is stipulated in the Return section.
PAYMENT
The Client agrees to pay at the time of placing the order. The initial price indicated on the Website for each of the products offered will be added to the corresponding shipping charges. In any case, these fees will be communicated to the Client before formalizing the purchase itself.
The invoice or purchase receipt corresponding to the purchase order will be available and can be viewed on www.XXXXXXXXXXXX.XXXXXXXXXXXX in the “My purchases” section from the Client’s account.
The Client must pay the amount corresponding to their order by payment through a credit or debit card (Visa, Mastercard, Visa Electron, and/or other similar cards) and PayPal. The card used for payment must be issued by a Spanish bank or savings bank. Payment by card is made through CaixaBank with its security protocols.
The Client must notify XXXXXXXXXXXX of any undue or fraudulent charge on the card used for purchases, by email or by phone, as soon as possible so that XXXXXXXXXXXX can take the appropriate actions.
SECURITY
XXXXXXXXXXXX states that it does not have access to confidential data related to the payment method used, as they are managed directly by the corresponding entity and therefore are not stored. Only CaixaBank through the Redsys security protocol and PayPal have access to this data for payment and collection management purposes and are inaccessible to other third parties thanks to the use of data transmission via SSL.
ORDER FORMALIZATION
Once the order has been formalized, i.e., with the acceptance of the Terms of Use and the confirmation of the purchase process, XXXXXXXXXXXX will always send an email to the Client confirming the details of the purchase made.
ORDER CANCELLATION
XXXXXXXXXXXX will accept order cancellations when requested before shipping. To cancel, you must request it by calling XXXXXXXXXXXX.
TIMING, PLACE OF DELIVERY, AND LOSS